How do I...

Arm for Away

 

To arm your system in AWAY mode, enter:

  • Your 4-digit code
  • The number 2 (AWAY)

AWAY mode arms all of your interior and perimeter zones. This mode approximately has a 60 second exit and 40 second entry delay.

Arm for Stay

 

To arm your system in STAY mode, enter:

  • Your 4-digit code
  • The number 3 (STAY)

STAY mode arms all of your perimeter zones and leaves the interior zones inactive. This mode approximately has a 60 second exit and  40 second entry delay.

Arm Max Mode

 

To arm your system in MAX mode, enter:

  • Your 4-digit code
  • The number 4 (MAX)

STAY mode arms all of your perimeter zones and leaves the interior zones inactive. There is no entry delay in Max mode.

Arm Instant Mode

 

To arm your system in INSTANT mode, enter:

  • Your 4-digit code
  • The number 7 (INSTANT)

INSTANT mode arms all of your perimeter zones and leaves the interior zones inactive. There is no entry/exit delay in INSTANT mode.

Disarm

 

To disarm your system in mode, enter:

  • Your 4-digit code
  • The number 1 (OFF)

This removes any armed status on your keypad.

Bypass a zone

 

To bypass a zone on your alarm system:

  1. Enter the following:
    • Your 4-digit code
    • The number 6 (bypass button)
    • Two-digit zone number of the zone you want to bypass. (01, 02, 03, etc.)

  1. Repeat this process for all zones you would like to bypass.
  2. Once your system is disarmed, this process will need to be repeated in order to arm your system again.

TROUBLESHOOTING VISTA 15P, 20P, 21IP

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I don't have a ready light

Press the star key two times, this will display any faults or error conditions you may have.  A fault is typically an open device.  A previous alarm event can also cause you to not have a ready light.  To clear, enter you code and off two times.

Find out more

My keypad shows a Fault or Fault Condition

A fault or fault condition is when a zone is open on an alarm system. If you have nothing wired into your Honeywell panel when you first turn it on; you’ll get a plethora of fault conditions.

When you do finally wire things into your Honeywell panel you will get a fault when, for example, a door or window is open. Also you will get fault conditions when a motion sensors senses motion. It’s just basically the alarm panels way of saying a device has been activated.

You can also get fault conditions if you have programming wrong, a wire has a break in it or a resistor has been omitted when a zone has been told, through programming, that it needs to use one.

My keypad shows a Check RF Receiver

A ‘Check 100 RF Receiver’ error message for various reasons. One reason you’ll get this error message is due to the fact that a wireless device’s serial number may have been entered into programming and no receiver is present. Another reason you would get this error is if the receiver is configured wrong or if the wiring you’re using is defective.

If you get this area first make sure you’ve configured or connected in the receiver correctly or you had added a receiver before manually entering wireless device serial numbers into programming.

My keypad shows a Open CKT

You will get an ‘Open Ckt’ error on a keypad when you’ve incorrectly wired a keypad into a Honeywell Vista panel. You will also get this error message if the wire you’re using to wire the keypad into the Vista system is damaged such as a break in the wire.

In all cases; check your wiring.

My Keypad accepts the first few key presses, then appears not to work.

 The most common cause of this issue is that you have two keypads addressed as the same address. You cannot address, for instance, both keypads as number '16'. They will cancel each other out and the keys won't function properly.

Another cause of this is that there is a loose wire in either the keypad itself or at the panel end. Another, lesser, reason this occurs is that the keypad may be older and the key contacts are worn out.

My keypad shows a Check 103 Long Range Radio

 

When you get the 'Check 103 Long Range Radio' message on your Honeywell keypad it means that there is a problem with the cellular communicator attached to your system.

The trouble may be caused by a severe drop in signal strength. Also, you will have this trouble if you've inadvertently turned on the section in programming that activates the cellular radio and you don't have one attached. The last reason for this error is if you've wired in a cellular radio and turned it on and programming and the radio hasn't been activated by a dealer such as ourselves.  


A possible fix: Enter your user code and off and do this two times.  IF the check 103 doesn't go away the check the radio.  If the radio has a red light, power cycle the panel, unplug the battery first.  Keep the panel powered down for at least 5 minutes. When you power the panel back up, check the radio after 5 minutes of being powered back on.  If you still have a red light call for service

I armed for away mode and it armed in stay mode.

This happens most of when people are testing their systems. When you arm a Honeywell panel in 'Away' mode you must then, immediately after entering your code, go open and shut a door that has a delay on it so the system "thinks" you left the building.

People will most often have their systems arm in 'Stay' mode when they don't do this.

My keypad shows an Exit Error code

If the system is armed and an entry/exit or interior zone is still open after the exit delay time has expired, an alarm will sound at the keypad and external sounder. 


If the system is disarmed before the end of the entry delay that immediately follows, the alarm sounding will stop and no message will be sent to the central station. 


The keypad will display "CA (CANCELED ALARM)." If the system is not disarmed before the end of the entry delay mentioned above, and an entry/exit or interior zone is still open, an "exit alarm" message will be sent to the central station if an Exit Error report code is selected in this field. 


The keypad will display "EA (EXIT ALARM)," and the alarm sounding will continue until the system is disarmed (or timeout occurs). An Exit Alarm condition will also result if a fault occurs in an exit or interior zone within 2 minutes following the end of the exit delay, and an "Exit Alarm" message will be sent to the central station. If Contact ID® format has been programmed, the message will contain the zone number and error code 374 (Trouble–Exit Error)


If 4+2 format is used, the digit entered in this field will be sent followed by the second digit of the programmed alarm code for that zone. If 3+1 or 4+1 format is used, only the digit entered in this field will be sent. This message will go to the primary phone no. Under any of these conditions, no restore message will be sent. If "0" is entered in this field, no special message will be sent, only

the regular alarm and alarm restore code for the zone

change / delete user codes

Security Code Tips

 

  • To keep burglars or any unauthorized person from gaining access to your alarm system, don’t create an obvious and easy-to-guess code like 1234, 4321 or 1111.
  • When you enter a code sequence, don’t pause between key presses. Pressing each key should be done within 4 to 5 seconds. If that period elapses, your code won’t be accepted, and you’ll have to start over again.
  • If you hit a wrong key, just pause for a few seconds. The alarm system will reset itself. Then start over.
  • When you’re done changing a code of your Honeywell security system, write it down and keep it in a safe place. You’ll need that code to make future changes to your home security system.

Assign, Change codes

 

  1. Enter your master code.
  2. Press 8 (the CODE key).
  3. Enter a two-digit user number (from 03 to 33) for which a user code is to be assigned, changed or deleted.
  4. If you’re assigning or changing a user code, enter a four-digit code that will be used by the person you assigned that code to. The keypad will then beep once

To test out the new user code, follow these steps:

  1. Enter the new user code.
  2. Press 1 (OFF).
  3. The keypad will then ding once if the user code is programmed. You won’t hear anything if it is not programmed.

Deleting a code

 

  1. Enter your master code.
  2. Press 8 (the CODE key).
  3. Enter a two-digit user number (from 03 to 33) for which a user code is to be assigned, changed or deleted.
  4. If you’re assigning or changing a user code, enter a four-digit code that will be used by the person you assigned that code to. The keypad will then beep once.

If you’re deleting a user code, do the first two steps and stop. The keypad will then beep once, which means the code has been removed. To test out the new user code, follow these steps:

  1. Enter the user code.
  2. Press 1 (OFF).
  3. The keypad will then ding once if the user code is programmed. You won’t hear anything if it is not programmed.